Website support across Northamptonshire
All the behind-the-scenes work that keeps a site healthy.
Patching, hosting, monitoring, backups that get tested, and the changes you'd rather not make yourself. Fixed monthly, on any site — not only the ones we built.
Why it's worth paying for
A neglected website doesn't tell you it's neglected.
It carries on looking fine while the contact form quietly stops sending, or an out-of-date plugin lets somebody in, or the certificate expires on a Sunday and every visitor gets a security warning. Nobody rings to tell you. You find out from a customer who says they tried to get in touch last month.
What's covered
Maintenance and patching
Platform, plugins and themes kept current. Most sites that get hacked are not targeted — they are running a known hole that was patched months ago and nobody applied it.
Hosting and uptime monitoring
A stable platform, watched. We find out the site is down from monitoring, not from a customer ringing to say your contact form is throwing an error.
Backup and recovery
Backed up on a schedule, and — the part that matters — restored from occasionally to prove it works. A backup nobody has tested is a hope, not a plan.
Updates and changes
New pages, price changes, a member of staff who's left. You can do plenty yourself in a CMS; we're here for the changes you'd rather not risk breaking something.
Certificates and domains
SSL and domain renewals tracked, so the site never greets a visitor with a browser warning because something lapsed on a Sunday.
Somebody to ring
One number, and a person who already knows how your site is put together. Which is usually the whole point.
Website support questions
Do you only support sites you built?
No. We take over sites built by anyone — including ones whose original developer has vanished, which is the most common reason people call. Send us what you have and we'll tell you what state it's in.
What if my site is on someone else's hosting?
That's usually fine. If the hosting is the problem — and sometimes it is — we'll say so and can move you somewhere better rather than paper over it.
How do I know it's being looked after?
You'll hear from us about what was done. The point of this service is that most of it happens without you noticing, but not being told anything is how people end up paying for nothing.
What happens if the site goes down?
Monitoring tells us before it tells you. What happens next depends on why — a hosting fault, an update that went wrong, or an attack all need different responses, and having recent backups is what makes the difference.
Is this the same as website design?
No. Design is building the site. This is keeping it working afterwards, which is the part most often skipped and most often regretted.
What does it cost?
A fixed monthly figure, depending on the size of the site and how much change you expect. Call 01604 931 212 and we'll look at your site and give you a number.
Send us your site
We'll look at what it's running, what's out of date and what's at risk, and give you a monthly figure. Whoever built it.