Real expertsRight where
you are.
No chatbots. No call centres. Just knowledgeable people who know your business, show up when it matters, and stay until the problem is solved.
Local, hands-on support
< 2 hrs
average response time
98%
first-contact resolution
4.9 / 5
average customer rating
< 2 hrs
average response time
98%
first-contact resolution
4.9 / 5
average customer rating
How it works
Support that actually feels like support
From the moment you reach out, a real person takes ownership of your issue — and doesn't let go until it's resolved.
How it works
Support that actually feels like support
From the moment you reach out, a real person takes ownership of your issue — and doesn't let go until it's resolved.
01
You reach out
Call, message, or book a visit — whichever suits you. We're reachable by phone, chat, and on-site, seven days a week.
02
We match you to an expert
Within minutes, you're connected to a specialist who already knows your industry, your setup, and your history with us.
03
We come to you
For hands-on issues, we dispatch a local engineer to your site — no shipping devices off or waiting for a remote session.
01
You reach out
Call, message, or book a visit — whichever suits you. We're reachable by phone, chat, and on-site, seven days a week.
02
We match you to an expert
Within minutes, you're connected to a specialist who already knows your industry, your setup, and your history with us.
03
We come to you
For hands-on issues, we dispatch a local engineer to your site — no shipping devices off or waiting for a remote session.
04
We follow through
After resolution, we check in to make sure everything's still working — and document what happened so it doesn't happen again.
04
We follow through
After resolution, we check in to make sure everything's still working — and document what happened so it doesn't happen again.
Your support team
People you'll recognise, not a ticket queue
You get a named team — not a rotating pool of strangers. They know your business and you know them.
Your support team
People you'll recognise, not a ticket queue
You get a named team — not a rotating pool of strangers. They know your business and you know them.
GH
Grace Holt
Senior support engineer
- Hardware
- Networks
- On-site
RP
Ravi Patel
- Software specialist
- SaaS
- Integrations
- APIs
GH
Grace Holt
Senior support engineer
- Hardware
- Networks
- On-site
RP
Ravi Patel
- Software specialist
- SaaS
- Integrations
- APIs
EW
Emma Walsh
- Customer success lead
- Onboarding
- Training
- Strategy
TN
Tom Nguyen
- Field engineer
- On-site
- Infrastructure
- Cabling
EW
Emma Walsh
- Customer success lead
- Onboarding
- Training
- Strategy
TN
Tom Nguyen
- Field engineer
- On-site
- Infrastructure
- Cabling
Support channels
Reach us however works for you
Every channel connects you to the same team — not a different department or a slower queue.
Support channels
Reach us however works for you
Every channel connects you to the same team — not a different department or a slower queue.
☎
Phone
Speak to an engineer directly. No IVR menus, no hold music — just someone who picks up.
Fastest response
◻
Live chat
Start a conversation in the portal and get real-time help with diagnostics, configs, and quick fixes.
Under 3 min reply
⊞
On-site visit
Book a local engineer to come to your premises — ideal for hardware, infrastructure, or hands-on training.
Same or next day
☎
Phone
Speak to an engineer directly. No IVR menus, no hold music — just someone who picks up.
Fastest response
◻
Live chat
Start a conversation in the portal and get real-time help with diagnostics, configs, and quick fixes.
Under 3 min reply
⊞
On-site visit
Book a local engineer to come to your premises — ideal for hardware, infrastructure, or hands-on training.
Same or next day
◈
Remote desktop
Let us take control securely and fix software issues without you needing to describe every click.
Available 24/7
⊕
Email & ticketing
Log issues at your own pace. Track progress, attach files, and get written resolutions you can reference later.
4-hour SLA
⊛
Scheduled check-ins
Monthly or quarterly calls with your named engineer — proactive, not reactive. Catch issues before they become problems.
Included on all plans
◈
Remote desktop
Let us take control securely and fix software issues without you needing to describe every click.
Available 24/7
⊕
Email & ticketing
Log issues at your own pace. Track progress, attach files, and get written resolutions you can reference later.
4-hour SLA
⊛
Scheduled check-ins
Monthly or quarterly calls with your named engineer — proactive, not reactive. Catch issues before they become problems.
Included on all plans
What customers say
Support people actually talk about
What customers say
Support people actually talk about
"Grace was on-site within 90 minutes of our call. She knew our system before she arrived and had us back up and running before lunch. I've never experienced anything like it from a support team."
BT
Barry Turner
IT manager, Henley Fabrications
"After years of logging tickets into a void, it's genuinely strange to have someone who knows our name, remembers our issues, and calls to check in. It feels less like a vendor and more like a colleague."
FO
Fiona O'Brien
Operations director, Castleton Legal
"Grace was on-site within 90 minutes of our call. She knew our system before she arrived and had us back up and running before lunch. I've never experienced anything like it from a support team."
BT
Barry Turner
IT manager, Henley Fabrications
"After years of logging tickets into a void, it's genuinely strange to have someone who knows our name, remembers our issues, and calls to check in. It feels less like a vendor and more like a colleague."
FO
Fiona O'Brien
Operations director, Castleton Legal
"The monthly check-in caught a storage issue three weeks before it would have become a crisis. Proactive support that actually prevents problems is worth ten times any reactive service I've used before."
MR
Marcus Reid
MD, Pennine Distribution
"The monthly check-in caught a storage issue three weeks before it would have become a crisis. Proactive support that actually prevents problems is worth ten times any reactive service I've used before."
MR
Marcus Reid
MD, Pennine Distribution
Get started
Talk to a real person today
Book a free, no-obligation demo and see what iComm AI Pro can do for your business. We'll show you exactly how it works — no jargon, no pressure.
Get started
Talk to a real person today
Book a free, no-obligation demo and see what iComm AI Pro can do for your business. We'll show you exactly how it works — no jargon, no pressure.
