iComm AI
See it working
This is not a sandbox with invented customers in it. Every link below goes at the system that runs iComm — a repair shop and an IT company in Northampton — with real jobs and real money going through it today. Click about. You cannot break anything that matters.
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Look up the price of a repair
Pick any device and any fault. Every figure comes back instantly, VAT included, with no form to fill in first.
What to notice: there are over six hundred prices behind that, and they live in one place. Change a price once and it is right on this website, in the shop's till, and in the mouth of anyone answering the phone — across 658 pages, without anyone editing a page.
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Check whether we collect from you
Type a postcode. It tells you yes or no, and what it costs, before anybody speaks to anybody.
What to notice: the website and the back office read the same file to answer that. They cannot give a customer two different answers, because there is only one answer to give.
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Book a slot, as a customer would
Real availability, out of the real diary. Go all the way through if you like — put the word demo in the notes and we will clear it.
What to notice: the confirmation reaches you by email and by text within seconds, the slot is held so nobody can double-book it, and a reminder is already scheduled. Nobody in the shop touched any of that.
And then the half you cannot see from out there
Everything above is what a customer experiences. The part that actually saves the evenings is what happens on our side of it, and the only way to show you that is to show you.
- The job appears with an owner and a next step against it, so it cannot go quiet.
- The customer is asked to approve the price before any work starts — which is what stops the argument about the bill.
- The invoice goes out with a card link on it, and chases itself.
- When it is collected, the review request sends itself.
- If a message fails to send, somebody is told. Silence is the thing that costs you.
That is the twenty minutes. Bring the admin you actually hate and we will show you where it would go — or tell you honestly that it would not help.
Worth asking about on the call: the assistant that answers enquiries by text, quotes from the approved price list and books the appointment itself. It is built and running here, and it is not in the list above because we only point at things you can try today. See also iComm AI.