BUSINESS
PREMIUM PLUS MANAGED IT SUPPORT

At iComm Solutions we offer tailored IT support services for all of your current and future business computing requirements

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Premium Plus Managed Service

Our Premium Plus IT Support Contract includes all the features of our Premium package PLUS a number of enhanced services enabling us to deliver the ultimate proactive IT support service to your business.

It’s upgraded to include around the clock proactive system monitoring, daily off site remote backup, daily weekly and monthly housekeeping tasks and system checks, and monthly visits to carry out any low priority activities. A monthly service review is also carried out to ensure that you are getting the most from your IT system.

A 24 hour call out facility is also provided, enabling us to assist you at all times, particularly if your business operates around the clock.
Service Overview

GUARANTEED RESPONSE Time
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PROTECTION AGAINST SECURITY THREATS
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PEACE OF MIND
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FIXED MONTHLY COST
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Who should use our Premium Plus Managed IT Service?

Ideal for small or medium sized businesses looking to outsource their entire IT support to improve service and reliability. It is not only a cost effective way to manage your IT expenditure with the monthly fixed fee but also provides you with access to skilled IT professionals when required, with exceptionally fast response times.

Our Premium Plus Managed Service Includes...

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ENHANCED SECURITY

Premium protection against external digital threats and cyber crime, as well as internal risks.
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FREEDOM

Free up more time to concentrate on your core business. Let us take care of it for you.
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ENHANCED IT SUPPORT

Unlimited telephone, remote or on site support options enabling us to respond quickly and efficiently, every time.
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PROACTIVE MONITORING

Manageable and affordable hourly rate as and when you need support.
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ACCOUNTABILITY

We’ll commit to meeting with you on a regular basis to review performance and discuss any project requirements.
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GUARANTEED RESPONSE TIMES

Priority service with a ultra fast guaranteed response time Service Level Agreement.
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DISASTER RECOVERY

All of your critical systems and data is backed up to a local secure Data Centre.
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WEB PROTECTION

Enhanced spam and antivirus filtering, plus web content filtering to boost security and staff productivity.
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ASSET TRACKING

We’ll track your assets, monitor usage and performance, and maintain documentation on your IT environment.