BUSINESS
PREMIUM MANAGED IT SUPPORT

At iComm Solutions we offer tailored IT support services for all of your current and future business computing requirements

Need peace of mind?

 Consider our popular Premium IT support contract. It is not only a cost effective way to manage your IT expenditure with the monthly fixed fee but also provides you with access to skilled IT professionals when required, with exceptionally fast response times.

Each premium support contract includes support via telephone, remote access or an on site engineer as and when required. We’ll also include a scheduled quarterly visit for lower priority issues. As part of each quarterly visit, we take the time to meet with you and review the service that has been provided in the previous quarter, discuss any upcoming business IT requirements you may have, and make you aware of the latest technologies available which may be of benefit to your business.

Our simple billing structure makes it easy to fix your IT support costs on a per user basis, and our personal service means that when possible we’ll allocate the same technician, helping to establish a healthy and long term relationship with you.

Service Overview

GUARANTEED RESPONSE Time
PROTECTION AGAINST SECURITY THREATS
PEACE OF MIND
FIXED MONTHLY COST

Who should use our Premium Managed IT Service?

Ideal for small businesses looking to outsource their IT support to improve service and reliability. It is not only a cost effective way to manage your IT expenditure with the monthly fixed fee but also provides you with access to skilled IT professionals when required, with exceptionally fast response times

Our Premium Managed Service Includes...

ENHANCED SECURITY

Premium protection against external digital threats and cyber crime, as well as internal risks.

FREEDOM

Free up more time to concentrate on your core business. Let us take care of it for you.

ENHANCED IT SUPPORT

Unlimited telephone, remote or on site support options enabling us to respond quickly and efficiently, every time.

PROACTIVE MONITORING

Manageable and affordable hourly rate as and when you need support.

ACCOUNTABILITY

We’ll commit to meeting with you on a regular basis to review performance and discuss any project requirements.

GUARANTEED RESPONSE TIMES

Priority service with a ultra fast guaranteed response time Service Level Agreement.
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